Legal

Privacy Policy

Effective Date: June 20, 2025

Last Updated: July 03, 2025

This Privacy Policy describes how Shersuca Road Service – Shersuca LLC (“Shersuca,” “we,” “our,” or “us”) collects, uses, and protects your personal information through our website shersucatruckrepair.com, as well as through communications such as text messages, calls, and emails.

By using our services, visiting our website, or communicating with us, you agree to the terms outlined in this policy.


1. Information We Collect

We may collect the following types of personal information:

1.1 Information You Provide Directly:

  • Name, Phone Number, Email Address, Company Name, Address/Location, Service History, USDOT/MC Number;
  • Billing or payment information (if applicable);
  • Service-related details (e.g., Vehicle/Equipment Type, Vehicle/Equipment Make & Model, Location, Issues);
  • Reviews, feedback, or messages you send to us.


1.2 Automatically Collected Data:

  • IP address and device information;
  • Data about your use of our website and other tracking data;
  • Browser type, time zone, referring pages;
  • Site behavior and interactions.


1.3 From Third Parties:

  • Google or other services when booking or reviewing;
  • SMS/Carrier providers (only for message delivery).

 

2. How We Use Your Information

We use the data we collect to:

  • Provide and manage all the mobile repair services and other services offered by our business;
  • Schedule appointments and send reminders;
  • Send service updates, and follow-ups by (SMS) or Email;
  • Send & provide invoices, estimates and other documentation/paperwork related to our services by (SMS) or Email;
  • Send photos of proof for work/repairs (including VIN Number, Plate, Unit Number & other related);
  • Respond to inquiries and customer support requests;
  • Improve website performance and user experience;
  • Comply with Federal & State Legal Obligations and Security Requirements.


3. Legal Bases for Processing (GDPR Compliance)

If you are located in the EU/EEA, we only process your data under one or more of the following lawful bases:

  • Consent: You have given clear consent for a specific purpose.
  • Contractual necessity: To fulfill a service you requested.
  • Legal obligation: Compliance with local laws.
  • Legitimate interest: For improving services and communications.


4. Text Messages (SMS) and Communications (CTIA / TCPA)

By submitting your phone number, you agree to receive service-related SMS text messages from us. Message frequency varies. You may OPT OUT at any time by replying STOP. For help, reply HELP or contact us directly at (689) 226-8845.

We do not sell your number or use it for third-party marketing. Message and data rates may apply.


5. Data Sharing & Disclosure

We do not sell or rent your personal data.

We may share your data only with:

  • Service providers assisting in operations (e.g., payment processors, tech platforms);
  • Government or law enforcement when legally required;
  • In the event of a business sale or merger.

Each third party is contractually obligated to maintain confidentiality and comply with data protection laws.

6.International Data Transfers

If you access our website and/or our services from outside the U.S., your data may be transferred to, stored in, and processed in the United States. By using our website and our services, you consent to this transfer.

7. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide services;
  • Fulfill legal obligations;
  • Maintain records and security;
  • When no longer needed, we securely delete or anonymize the data.


8. Your Privacy Rights

Depending on your jurisdiction, you may have rights to:

  • Access the personal data we hold about you;
  • Correct inaccurate or outdated information;
  • Request deletion of your data;
  • Restrict or object to certain processing;
  • Withdraw consent at any time;
  • Request data portability (where applicable);
  • Opt out of the “sale” or “sharing” of personal info (CCPA/CPRA).

To exercise your rights, contact us at  (689) 226-8845.

We will verify your identity and respond within legally required timeframes.

9. Cookies & Tracking

We may use cookies and similar technologies to analyze traffic and enhance your browsing experience. You may adjust your browser settings to block cookies, though this may affect site functionality.

10. Children’s Privacy (COPPA)

Our services are not directed to individuals under 13. We do not knowingly collect personal data from children. If we learn that a child has provided us with information, we will delete it promptly in compliance with COPPA.

11. Data Security

We use industry-standard technical and administrative measures to protect your data from loss, theft, misuse, and unauthorized access or disclosure.

No method of transmission is 100% secure, but we strive to safeguard your data to the best of our ability. We cannot guarantee absolute security.

12. Links to Third-Party Websites

Our website may contain links to other sites. We are not responsible for the content or privacy practices of those websites. Shersuca Road Service advises that the use of any linked websites are at the user’s own risk.

13. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website and our services after such changes constitutes your agreement to the new terms.

14. Contact Us

If you have questions or requests regarding your data or our Privacy Policy, please contact us directly at (689) 226-8845.